Returns & Warranty
With GATE8 you can relax, "Customer is King" - you are fully protected, not only from painful airline baggage check-in fees, but also with your purchase. All products that have been personalised are not subject to the Returns Policy below. Personalised bags cannot be returned or exchanged.
As a customer you are entitled to cancel the contract, with no explanation necessary, within seven (7) working days after the day the goods are received (proved by postal receipt or courier signed copy of delivery). Cancellation must be performed via written instruction (letter or e-mail). Upon receipt of these written instructions, the notice of cancellation is given. Written cancellation must be sent within the time limit to make it valid. Returns should be addressed to: firstname.lastname@example.org.
In case of a cancellation, the customer is responsible for returning the merchandise safely and in re-sellable condition and GATE8 is responsible for refunding the purchase price of the product only. GATE8 is not responsible for refunding the original postage costs, due to the customer's indecision. In case the customer returns only part of the merchandise or returns the merchandise in a worsened condition the customer must compensate GATE8. If the customer has already paid the purchase price, GATE8 is entitled to deduct depreciation from the reimbursement. Compensation is not to be made, if the deterioration of the product is exclusively attributed to it being tested, for instance, as would have been likely in the shop. In all other respects the customer can avoid the obligation of value replacement, if he/she does not use the item like an owner and refrains from using it in any way that impairs its value.
GATE8 will not be held responsible if any airline changes their hand baggage (carry-on) policy and thus renders a piece of GATE8 luggage non-compliant for carry on. An airline refusal to allow a piece of luggage onto their aircraft is not a valid reason to return the luggage.
Sale items can only be exchanged.
The customer is responsible for the shipping costs for voluntary returns and cancellations within the 7 day period.
Obligation for payment refunds must be fulfilled within 30 days after sending the cancellation statement. For you the customer the revocation deadline begins with the dispatch of your revocation notice or of the dispatch of the goods. For GATE8, the period begins with their receipt. All returns are subject to inspection and approval by GATE8 before any repair or replacement is authorised.
The right of revocation does not apply in case of special order items made to individual customer specifications.
End of revocation policy
Please avoid damage and contamination. Send us the goods as unused as possible with the original packaging and tag. The goods need to be in a re-sellable condition and with all the accessories (e.g. removable laptop case, detachable straps, 3rd leg stabilisers). Please send us the goods safely, and well packed, in order to avoid damage in transit.
Returns must include original invoice / receipt or copy of original invoice / receipt.
As soon as we have received the goods, we will refund the purchase price of the item (total payment minus postage) to your credit or debit card account. In some exceptional cases, a refund on the used credit card account may not be possible for technical reasons. For this purpose, please specify your bank account details when returning.
GATE8 product coverage is reflective of our commitment to our consumer's ongoing satisfaction.
GATE8 products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with a GATE8 product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, GATE8 will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. The duration of the warranty is stated on the list of Product features on our website. Our cabin bags are protected for 5 years under our warranty, our accessories for 2 years. Please note, the warranty does not apply to end of line sale items.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).
If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at GATE8's expense, however you will be expected to return the product to the GATE8 service centre. If the Product is to be replaced and the Product is no longer available, GATE8 will substitute a comparable GATE8 product (if one exists). Please note that some products will become obsolete and will be no longer supported when new versions come onto the market.
The bottom line is that at GATE8, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, 24 hours a day, seven days a week at www.GATE8-luggage.co.uk.
Proof of Purchase
Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorised GATE8 retailer. Our Five Year Limited Warranty only applies to products that were purchased from an authorised GATE8 store or dealer.